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Call us first if you have a travel medical emergency:

Toll-free from US & Canada1-800-243-0198
From anywhere in the world(905) 475-4822

Travel

Toll-free from US & Canada 1-800-243-0198
From anywhere in the world 905-475-4822
For Inquiries: 1-877-777-1544
For Claims :
Toll-free from US & Canada
1-877-772-7797
Toll-free from US & Canada 1-800-243-0198
From anywhere in the world 905-475-4822

Rental Car & Credit Card

Toll-free from US & Canada1-800-243-0198
From anywhere in the world 905-475-4822
Toll-free from US & Canada1-800-243-0198
From anywhere in the world 905-475-4822
Toll-free from US & Canada1-800-243-0198
From anywhere in the world 905-475-4822

Travel

Toll-free from US & Canada1-877-777-1544
From anywhere in the world: 905-475-4822
Toll-free from US & Canada1-844-780-0501
Collect from anywhere in the world: (819) 780-0501
Toll-free from US & Canada1-877-777-1544
From anywhere in the world: 905-475-4822
Toll-free from US & Canada1-877-777-1544
From anywhere in the world: 905-475-4822

Rental Car & Credit Card

To file a claim, please download and complete the relevant form(s). Then upload, fax, or mail the form(s) to the insurer.
File a Claim

Frequently Asked Questions

Not sure about what coverages are available on your Card? Visit our Review Your Coverage page and select your Card to learn more.

You can also find additional information on available coverages in the Certificate of Insurance mailed to you. You can request another copy of your Certificate of Insurance by contacting American Express at the number on the back of your Card or by downloading a copy on your Card’s Review Your Coverage page.

For additional information on travel insurances you have purchased, please visit our frequently asked travel questions page.

For additional information regarding the Account Protector Ultimate insurance coverage you have enrolled in, please visit: https://www.insurance.americanexpress.com/ca/account-protection/faqs/

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  1. Underwritten by Royal & Sun Alliance Insurance Company of Canada. You may contact the insurer at 1-888-877-1710 in Canada and the U.S. or visit www.rsagroup.ca.
  2. This is not insurance. Fees may apply after initial call depending on the course of treatment. Please consult your StandbyMDSM Terms and Conditions for full details.
  3. Underwritten by Chubb Life Insurance Company of Canada (“Chubb Life”). You may contact the insurer at 1-877-777-1544 in Canada or visit www.chubb.com/ca.
  4. AMEX® Travel Insurance is optional group travel insurance underwritten by Royal & Sun Alliance Insurance Company of Canada. You may contact the insurer at 1-888-877-1710 in Canada and the U.S. or visit www.rsagroup.ca. In this outline, we have given a brief description of just some of the benefits available under AMEX® Travel Insurance. All insurance coverage is subject to the terms and conditions of the Group Policy issued to Amex Bank of Canada and the applicable limitations and exclusions described in the Certificate of Insurance issued upon enrollment. Please read the Certificates of Insurance carefully. Amex Bank of Canada identifies insurance providers and products that may be of interest to some of its customers. In this role we do not act as an agent or fiduciary for you, and we may act on behalf of the insurance provider, as permitted by law. We want you to be aware that we receive compensation from insurance providers and our compensation may vary by provider and product. We do not require you to purchase any insurance product, and you may choose to cover your insurance needs from other sources on terms they may make available to you.

AMEX® Account Protector Ultimate is underwritten by American Bankers Life Assurance Company of Florida (ABLAC) and American Bankers Insurance Company of Florida (ABIC) under Group Master Policy numbers 0708APUL and 0708APU. ABLAC, ABIC, their subsidiaries, and affiliates carry on business in Canada under the name of Assurant®*. ®Assurant is a registered trademark of Assurant, Inc.

† All insurance coverage is subject to the terms and conditions of their respective master policies. Certain limitations, exclusions and restrictions apply. Please read your Certificates of Insurance carefully.

SM : StandbyMDSM is a Service Mark of Healthcare Concierge Services, Inc. All rights reserved.

®, TM: Used by Amex Bank of Canada under license from American Express.