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Submit a Claim.

Contact the right insurance provider:

Remember to call us first if you have a travel medical emergency.

Toll-free from the US & Canada: 1-800-243-0198
Collect from anywhere in the world: (905) 475-4822

Please read your Certificates of Insurance for more information.

Out of Province/Country Emergency Medical Insurance1
StandbyMDSM2 Travel Medical Concierge
Trip Cancellation & Trip Interruption Insurance1
Flight and Baggage Delay & Hotel/Motel Burglary Insurance1
Lost or Stolen Baggage Insurance1

Toll-free from the US & Canada: 1-800-243-0198
Collect from anywhere in the world: (905) 475-4822

Car Rental Theft and Damage Insurance1
Buyer’s Assurance Protection Plan1
Purchase Protection Plan1

Toll-free from the US & Canada: 1-800-243-0198
Collect from anywhere in the world: (905) 475-4822
Online Claims Website: https://amex.rsagroup.ca

Travel Accident Insurance3

Toll-free from the US & Canada: 1-877-777-1544

AMEX® Travel Insurance4

Toll-free from the US & Canada: 1-844-780-0501
Collect from anywhere in the world: (819) 780-0501

Amex Account Protector Ultimate

1-800-708-0807

Amex Hospital & Recovery Cash Plan

1-866-865-0773

Amex Accident Protection Plan
Amex Air Trip Insurance

Toll-free from the US & Canada: 1-877-777-1544
Collect from anywhere in the world: 416-313-4986

Info Assist
Identity Defense

1-800-263-9222

FAQs

For additional information on Retail and Car Rental Theft and Damage insurances:
https://amex.claims.rsagroup.ca/faqs/amex/ 

For additional information on other Embedded Coverages on your Card, please contact us:

Toll-free from the US & Canada:  1-800-243-0198
Collect from anywhere in the world:  (905) 475-4822

American Express claims service is administered by Global Excel who manages our calls.

For additional information on travel insurances you have purchased, please visit:
https://www.insurance.americanexpress.com/ca/travel-insurance/ and click on the FAQs tab under ‘Travel Insurance Plans’.

For additional information on the Account Protector Ultimate insurance you have purchased, please visit:
https://www.insurance.americanexpress.com/ca/account-protection/filing-a-claim/#

 

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  1. Underwritten by Royal & Sun Alliance Insurance Company of Canada.
  2. This is not insurance. Fees may apply after initial call depending on the course of treatment. Please consult your StandbyMDSM Terms and Conditions for full details.
  3. Underwritten by Chubb Life Insurance Company of Canada (“Chubb Life”).
  4. AMEX® Travel Insurance is optional group travel insurance underwritten by Royal & Sun Alliance Insurance Company of Canada. In this outline, we have given a brief description of just some of the benefits available under AMEX® Travel Insurance. All insurance coverage is subject to the terms and conditions of the Group Policy issued to Amex Bank of Canada and the applicable limitations and exclusions described in the Certificate of Insurance issued upon enrollment. Please read the Certificates of Insurance carefully. Amex Bank of Canada identifies insurance providers and products that may be of interest to some of its customers. In this role we do not act as an agent or fiduciary for you, and we may act on behalf of the insurance provider, as permitted by law. We want you to be aware that we receive compensation from insurance providers and our compensation may vary by provider and product. We do not require you to purchase any insurance product, and you may choose to cover your insurance needs from other sources on terms they may make available to you.

AMEX® Account Protector Ultimate is underwritten by American Bankers Life Assurance Company of Florida (ABLAC) and American Bankers Insurance Company of Florida (ABIC) under Group Master Policy numbers 0708APUL and 0708APU. ABLAC, ABIC, their subsidiaries, and affiliates carry on business in Canada under the name of Assurant®*. ®Assurant is a registered trademark of Assurant, Inc.

† All insurance coverage is subject to the terms and conditions of their respective master policies. Certain limitations, exclusions and restrictions apply. Please read your Certificates of Insurance carefully.

SM : StandbyMDSM is a Service Mark of Healthcare Concierge Services, Inc. All rights reserved.

®, TM: Used by Amex Bank of Canada under license from American Express.